Astonous Ship

How Car Trackers Eliminated Copy-Paste Shipping and Put FedEx on Autopilot Inside Salesforce

Car Trackers ditched manual FedEx portal workflows by integrating Astonous Ship into Salesforce — automating label creation, customer emails, and shipment tracking for every DMV paperwork transaction.

Client:
Car Trackers
Location:
Anaheim
Industry:
Automotive

About Customer

Car Trackers has built a reputation for making car selling effortless — handling all the DMV paperwork, smog checks, and logistics so sellers don't have to. But behind that seamless customer experience was a surprisingly manual shipping process. Every label meant copying data from Salesforce into FedEx, every return required a manual email, and tracking meant constant portal monitoring. For a company built on convenience, their own operations needed the same treatment. Astonous Ship automated the entire workflow  turning a tedious, error-prone process into a fully hands-free shipping operation running directly inside Salesforce.

Client Challenges

  • Cartrackers Company was using Salesforce CRM along with the FedEx website to handle shipments.
  • Creating shipping labels for returns involved copying and pasting information from Salesforce to the FedEx portal.
  • The process of emailing shipping labels to customers for paperwork returns was time-consuming.
  • Tracking shipments required constant monitoring of the FedEx website.

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Solutions

  • Astonous Shipping Application connected custom objects with shipments, simplifying the process of creating shipments for service reps.
  • The app's developers created a custom automated shipment workflow to generate shipping labels, eliminating the need for manual label creation and emailing.
  • Shipping labels are now automatically generated based on triggering events, and automatically emailed to relevant parties.
  • All shipment status and detailed tracking information are available within Salesforce, eliminating the need for constant monitoring of the FedEx website.

Results

  • The automatic generation of labels based on triggering events saves time and eliminates the chance of human errors.
  • The automatic emailing of return labels to customers saves time on manual email communication.
  • The automatic updating of shipment tracking information in Salesforce enables the company to leverage Salesforce's reporting capabilities around shipments.
  • Overall, Astonous Shipping App has transformed Cartrackers Company's shipping operations, delivering significant benefits in terms of time savings, accuracy, and efficiency.

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Automated Label Generation

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Manual Emails

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Real-Time FedEx Tracking Inside Salesforce

Ahkiah Hunter

Manager

Astonous has been a game changer for our FedEx shipment process. With Astonous Shipping, all shipment status and detailed tracking information are now available within Salesforce, so we no longer need to constantly monitor the FedEx website. This has significantly increased our efficiency and allowed us to leverage Salesforce's reporting capabilities around shipments. Overall, I can't recommend Astonous Shipping App, not to mention their fair price point. On top of streamlining our process their customer service is phenomenal. Any time we need help or an adjustment made it is handled right away. I highly recommend Astonous!

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