Owl Labs automated their entire RMA return workflow with Astonous Ship, enabling one-click label creation, instant customer delivery, and real-time UPS tracking directly inside Salesforce.
Owl Labs builds the AI-powered conferencing technology that makes hybrid work feel human. But when a device needs to come back for repair or replacement, the experience was anything but seamless. Agents were generating return labels outside Salesforce, manually emailing customers, and checking UPS portals one by one just to know where a package was. For a company known for cutting-edge technology, a clunky RMA process was a gap they couldn't ignore. Astonous Ship closed it, automating the entire return workflow inside Salesforce and giving both agents and customers the visibility and speed they deserved.
We are thrilled with Astonous! Our company invested in the app a few years ago after struggling to find a reverse logistics shipping application that met all our needs. The Astonous team, particularly Shailendra Singh, helped us implement Astonous in our customized Salesforce environment with ease and efficiency. The customer service is truly incredible. They are always willing to hop on and work through the scoping, testing and implementation processes. After the initial launch, we've experienced literally no issues. It's truly a set it and forget it application. When UPS recently made an update to their API, Astonous proactively reached out and hopped on a call with us to update everything in our systems live. The team is thoughtful, generous with their time and proactive regarding any issues. I cannot recommend Astonous enough!
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