We don't disappear after go-live. Continuous Care keeps your Salesforce org stable, secure, and always aligned with where your business is heading.
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Structured ticketing, defined response priorities, full transparency, critical issues resolved fast, with status updates throughout.
Access requests, permission sets, role hierarchies, security configs, we handle day-to-day admin so your team gets the right access, without the back and forth.
Continuous monitoring for performance issues, security risks, and anomalies before they become real problems. Regular health checks that protect uptime and business continuity.
Salesforce ships three releases a year. We test every update in sandbox, assess impact on your customizations, and roll out changes safely nothing breaks, nothing gets left behind.
Validation rules, deduplication, and structured cleanup routines keeping your data accurate, your automations reliable, and your CRM trustworthy at scale.
Regular audits, org configuration reviews, and targeted improvements so your environment stays protected and audit-ready as regulations and your business evolve.
Let's map out your implementation in a free 30-minute strategy call. No pressure. Just clarity.
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Firefighting org issues, chasing bugs, managing admin requests there's no bandwidth left for strategic work. Continuous Care takes maintenance off your plate so your team can focus on what moves the business forward.
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Overlapping automation, inconsistent data, unreliable integrations, what worked at launch doesn't always scale. We stabilize, optimize, and future-proof your environment for where you're headed.
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Three major updates a year should be an opportunity. If your team dreads each release, a managed support partner ensures every update lands cleanly nothing breaks, nothing gets exposed.
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If workflows are being bypassed and teams are reverting to spreadsheets, your Salesforce isn't delivering its value. Training, process refinement, and ongoing enablement fix that.
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Outdated permissions, incomplete audit trails, overdue security reviews you may be carrying risk you're not aware of. Regular audits keep your org protected and audit-ready at all times.
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If you can't tell whether automations are running, integrations are syncing, or performance is degrading you're flying blind. Continuous Care gives you proactive monitoring and full org visibility.
Certified specialists who know your environment inside out handling everything from routine admin to complex issue resolution under a structured SLA, so your team stays focused on growth.
We audit your org, identify automation conflicts, data inconsistencies, and architectural gaps then execute a remediation plan that eliminates technical debt and prepares your environment to scale confidently.
Every release tested in sandbox before it touches production. We assess impact on customizations, integrations, and AppExchange solutions rolling out updates cleanly, documented, and without disruption.
Beyond go-live training workflow walkthroughs, feature adoption sessions, and role-specific enablement that reduce workarounds, increase platform usage, and maximize your Salesforce ROI.
Regular audits, permission reviews, and proactive vulnerability management keeping your org aligned with GDPR, CCPA, and internal governance so you're always audit-ready, never caught off guard.
Continuous health monitoring across automation, integrations, API usage, and system reliability with regular reports that tell you exactly what's happening inside your org and where attention is needed.
We want to get to know you and your organization, so we listen. Rest assured that you’ll be heard, supported, and empowered throughout projects and beyond.
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Client satisfaction that speaks for itself, earned across every engagement, without exception.
Successful Salesforce implementations spanning startups to global enterprises, across industries and time zones.
Platform specialists, not generalists. Deep Salesforce expertise across every cloud and product family.
Real, active credentials across every Salesforce cloud, not a one-time badge, continuously renewed as the platform evolves.
Car Trackers ditched manual FedEx portal workflows by integrating Astonous Ship into Salesforce — automating label creation, customer emails, and shipment tracking for every DMV paperwork transaction.
CLS Brands partnered with Astonous to launch a Salesforce Digital Experience Portal, giving suppliers real-time visibility into orders, shipments, and inventory while dramatically reducing internal support workload.
Michael Malul partnered with Astonous to implement a full Salesforce Sales Cloud solution, transforming distributor onboarding, invoicing, shipping, and inventory into one seamless, automated operation.
Discover how our solutions have transformed businesses through innovative technology and dedicated support.
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"We implemented this shipping integration for both FedEx and UPS and it has been a game changer for our operations. It cut our shipping preparation time by more than half, significantly improving efficiency and workflow. The support team is truly five star they handled the entire setup seamlessly and are extremely responsive whenever assistance is needed."
"Astonous has been a major upgrade from our previous solution, which was outdated, unreliable, and lacked proper support. It offers a much more intuitive interface, robust tracking, and the flexibility we need for evolving logistics. The seamless integrations and highly responsive support team have significantly improved our shipping efficiency and accuracy for both domestic and international operations."
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"Astonous replaced our previous shipping solution with a much better, right-fit system. Their team understood our needs, delivered exactly what we required, and made the transition smooth. Very happy with the results."
"The team was highly supportive and worked closely with us to ensure a great app experience. They respond quickly to any issues and continuously roll out new features, making the overall experience even better."
Astonous Continuous Care is a flexible Salesforce managed services and support programme.
It gives your business ongoing access to Salesforce expertise for administration, troubleshooting, development, integrations, user support, and CRM improvements. Depending on your needs, you can work with a shared consultant, a part-time resource, or a dedicated Salesforce team.
Continuous Care is suitable for organisations that use Salesforce but do not need—or cannot justify—the cost of a full-time internal Salesforce team.
It works particularly well for businesses that:
Yes. Salesforce continues to change after go-live as users join, business processes evolve, integrations change, new requirements arise, and Salesforce releases new platform functionality.
Without ongoing ownership, small issues can turn into data-quality problems, broken automation, frustrated users, and a growing backlog. Continuous Care gives your organisation a partner responsible for keeping Salesforce aligned with the business.
Yes. Your Salesforce org does not need to have been implemented by Astonous.
We can take over support from another Salesforce consulting partner, freelancer, former employee, or internal implementation team. We first review the current setup, documentation, code, integrations, known issues, and open requirements before beginning ongoing support.
Yes. We can manage the transition from your current Salesforce partner.
The process normally includes reviewing existing documentation, source code, environments, integrations, credentials, outstanding issues, release history, and current backlog. We then agree on priorities and create a practical transition plan to avoid disruption to users.
Salesforce Support primarily helps with the Salesforce platform and standard product issues covered by your Salesforce support plan.
A Salesforce managed services partner supports your specific CRM implementation. This includes your configuration, automation, custom code, integrations, users, reports, business processes, and ongoing enhancements.
When an issue requires Salesforce’s involvement, Astonous can help investigate it, prepare the required information, and coordinate with Salesforce Support.
A full-time administrator may be the right choice when there is enough continuous work to keep that person occupied.
Many businesses, however, need a mixture of administration, development, integration, architecture, and user support—but not forty hours of any one skill every week. Continuous Care gives you access to the right Salesforce skills when they are needed, without having to hire separate full-time resources.
A fractional Salesforce administrator is one option within the Continuous Care model.
A part-time or shared consultant can handle routine administration and coordinate with Salesforce developers or architects when more specialised work is required. This gives you broader expertise than relying on one individual for every Salesforce requirement.
Yes. The shared model is designed for organisations that need reliable Salesforce support but do not require a full-time resource.
You receive an agreed amount of consulting capacity that can be used for administration, support, development, or improvements. This makes the service practical for small and mid-sized businesses with changing monthly requirements.
You will normally have a primary point of contact who understands your Salesforce org, users, priorities, and business processes.
That consultant is supported by the broader Astonous team. When a requirement needs development, integration, architecture, Experience Cloud, Agentforce, or another specialised skill, the appropriate expert can be brought in without requiring you to hire another resource.
The scope can include:
The exact scope is agreed according to your Salesforce environment and support plan.
Our Salesforce administration support can cover routine and ongoing activities such as:
This allows your internal team to focus on the business rather than day-to-day CRM administration.
Yes. Continuous Care is not limited to administrative support.
Our Salesforce developers can build or improve Apex, Lightning Web Components, Flow automation, scheduled processes, integrations, APIs, Experience Cloud functionality, and other custom features.
Before writing custom code, we first check whether the requirement can be handled using standard Salesforce capabilities.
Yes. Continuous Care is intended to support both stability and innovation.
Along with resolving issues, we can help improve processes, remove manual work, introduce automation, redesign outdated functionality, improve reporting, and evaluate new Salesforce capabilities.
Your CRM roadmap can be reviewed regularly so that the most valuable improvements are prioritised.
Yes. We can help capture, review, estimate, and prioritise Salesforce requests.
The backlog may include user requests, defects, technical debt, reporting requirements, automation opportunities, integration changes, and strategic improvements. Priorities are agreed with your stakeholders based on business value, urgency, risk, and available capacity.
Yes. We can monitor, troubleshoot, maintain, and improve integrations between Salesforce and other business systems.
This may include ERP, accounting, e-commerce, payment, marketing, shipping, document-management, warehouse, customer-support, and custom applications.
Integration support can cover authentication, data mapping, failed transactions, API errors, monitoring, performance, and changes introduced by either connected system.
Yes. We can help configure and troubleshoot AppExchange applications used within your Salesforce environment.
When an issue is related to the application vendor’s managed package, we can investigate the surrounding Salesforce configuration, document the problem, and coordinate with the vendor’s support team.
Yes. We can help evaluate, implement, support, and improve Salesforce Agentforce and other AI-powered capabilities.
This may include identifying suitable use cases, preparing Salesforce data, configuring agent actions, improving prompts and instructions, reviewing security, monitoring results, and expanding successful use cases.
AI initiatives are prioritised based on practical business value rather than introducing AI where standard Salesforce automation would work better.
Yes. Many Salesforce environments have limited documentation, outdated automation, or functionality built by people who are no longer available. We begin by reviewing the org, understanding critical business processes, and identifying dependencies before making changes. Documentation is then created and improved as part of the ongoing support process.
A Salesforce health check is normally recommended when Astonous did not implement the existing org or when its current condition is unclear.
The assessment may cover:
Onboarding normally begins with a discovery and knowledge-transfer process. We review your Salesforce environment, business processes, users, integrations, documentation, open issues, and improvement backlog. We also agree on communication channels, access, priorities, working hours, and the request-management process. This helps the assigned consultant understand both the technology and the business context behind it.
Requests can be submitted through the agreed support or project-management channel. Each request should include the problem, affected users, business impact, expected outcome, and any relevant examples. Astonous reviews the request, asks for additional information where required, and confirms the next action. Larger enhancement requests may require analysis and estimation before work begins.
Requests are normally prioritised according to business impact and urgency. Production issues affecting critical processes are handled before routine administration or planned improvements. Enhancement requests are reviewed with your team and added to an agreed backlog. This ensures that available support capacity is used on the work that provides the greatest value.
Yes. Urgent production issues can be handled according to the support coverage and response terms agreed in your Continuous Care plan. Examples may include users being unable to complete a critical process, failed integrations, broken automation, deployment problems, or unexpected access issues. Response and resolution commitments should be documented clearly in the service agreement.
A service-level agreement can be defined based on the selected support model. The agreement may cover service hours, request priorities, initial response targets, escalation procedures, communication channels, and customer responsibilities. Response time is different from resolution time because the time required to fix an issue depends on its cause, complexity, system access, and involvement of third-party providers.
The required capacity depends on the size of your Salesforce org, number of users, complexity, existing backlog, integrations, and planned improvements.
A smaller organisation may need only part-time administrative and consulting support. A business with multiple Salesforce clouds, integrations, and active development may need a dedicated consultant or team. We recommend an appropriate starting model after reviewing your current environment and expected workload.
Yes. Continuous Care is designed to be flexible.
Support capacity can be reviewed as your workload changes. You may need additional help during a major release, integration project, business expansion, or internal team transition and less capacity when the backlog becomes smaller.
The treatment of unused capacity depends on the selected Continuous Care plan.
Any rollover period, expiry rules, minimum commitment, and conditions for using unused hours should be clearly stated in the proposal. This avoids confusion and helps both teams plan resources responsibly.
Yes. Routine requests can be handled through the ongoing support plan.
A larger initiative such as implementing a new Salesforce cloud, rebuilding a major integration, or redesigning an entire business process may be estimated and managed as a separate project. This prevents a major initiative from consuming all the capacity needed for day-to-day support.
Changes are normally built and tested outside the production environment.
Depending on the size and maturity of the Salesforce org, the process may include sandboxes, source control, peer review, automated tests, user acceptance testing, deployment approval, and post-deployment validation.
The release process is adjusted to match the complexity and risk of the environment.
Yes. Documentation and source control are important parts of reliable Salesforce support.
We can maintain technical documentation, configuration notes, integration details, deployment records, user guidance, and decision history. Custom code and relevant metadata can be maintained in a Git repository to provide better change tracking and release control.
Yes. We can review upcoming Salesforce changes, identify features or retirements that may affect your org, and test important processes where required.
We can also help evaluate new Salesforce capabilities that may replace custom development or improve existing business processes.
Yes. Data-quality support can include duplicate management, validation rules, required-field reviews, data cleanup, import assistance, ownership corrections, and reporting improvements.
We also look for the process causing the bad data. Cleaning existing records without correcting the underlying process usually allows the same problem to return.
Yes. We can provide training for end users, managers, new employees, and internal Salesforce administrators.
Training can focus on daily business processes, reports, dashboards, new functionality, administration, or knowledge transfer. We can also create user guides and recorded demonstrations for future onboarding.
Yes. Astonous can complement rather than replace your internal team.
For example, your administrator may handle daily configuration while Astonous supports development, integrations, architecture, complex troubleshooting, and release management. Responsibilities are agreed clearly so that work is not duplicated.
Access is limited to authorised team members and should follow the principle of least privilege.
We can work under a mutual non-disclosure agreement and follow your organisation’s access, security, credential-management, and data-handling policies. Access should be reviewed regularly and removed when it is no longer required.
Yes. Astonous works remotely with customers in different regions.
Working-hour overlap, meeting times, communication expectations, and support coverage are agreed before the engagement begins. Important discussions, demonstrations, and deployments are scheduled collaboratively.
The cost depends on the required monthly capacity, skill level, support coverage, Salesforce products, integrations, and complexity of the environment.
A shared or part-time consultant generally provides a more budget-friendly option for organisations with intermittent requirements. A dedicated consultant or team is more suitable when there is a consistent workload and an active development roadmap.
After reviewing your needs, Astonous provides a clear proposal covering scope, capacity, responsibilities, and commercial terms.
Astonous Continuous Care gives you more than a help desk. You gain a Salesforce partner that understands your CRM, supports users, resolves issues, and helps the platform evolve with your business.
Our flexible model allows you to choose shared, part-time, or dedicated support. You receive access to administrators, consultants, developers, and architects without having to build and maintain a complete internal Salesforce team.
The objective is simple: keep Salesforce reliable today while continuing to improve the value it delivers tomorrow.
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